About Legora
Legora is the world’s first truly collaborative AI for lawyers. Built from the ground up together with top-tier law firms, our platform is now embedded in the day-to-day work of thousands of legal professionals across nearly 20 countries and over 280 clients. It helps lawyers work smarter, with greater precision, and spend more time on what really matters: high-impact, strategic work.

We move fast, we think globally, and we’re building something that has never existed before - a platform that redefines how legal work gets done.

The Role
We’re looking for a Head of Customer Enablement to build and scale a world-class support function at Legora from the ground up. This is a greenfield opportunity to define how support should work in a new category: collaborative AI for legal.

You’ll sit within our Operations team and work cross-functionally with Product, Engineering, Legal Engineering, Customer Success and Go-to-Market teams. Your mission: make every interaction with Legora’s support feel like magic - fast, structured, and deeply helpful.

You’ll be the architect of our support infrastructure and the leader of a growing team, all while keeping one hand in the day-to-day. Whether it’s designing workflows for enterprise customers, refining tooling, or solving complex edge cases, this role blends hands-on problem-solving with long-term strategy.

What You’ll Do
You will be responsible for architecting our support function from scratch, including designing key workflows, systems, and structures that will scale with our global growth. You'll also lay the groundwork for a high-performing team that combines operational excellence with deep user empathy.

Here are some of the things you'll take on:

• Be the voice of the user: Monitor trends, surface insights, and champion the user experience across Product and Engineering.

• Work cross-functionally: Collaborate closely with internal teams to resolve complex issues, streamline user ops, and drive rapid iteration based on customer feedback.

• Own the tools: Manage and evolve our support stack—especially Intercom—to create an intuitive, delightful experience for our users.

• Enable self-service: Build out help content, documentation, and scalable onboarding experiences that empower users to move quickly and independently.

• Lead from the front: Jump into the queue when needed, handle high-stakes escalations with clarity and urgency, and set the tone for excellence.

Who You Are
You have 4+ years of experience with setting up and scaling customer support, user operations, or other client-facing roles—ideally within SaaS, AI, or Legal Tech environments. You may have cut your teeth in a top-tier consulting firm like McKinsey, BCG, or Bain, and you pair that operations rigor with a strong bias for action and a hands-on approach. You've also hired and led small, high-performing teams, and know how to develop people, scale processes, and uphold exceptional standards. More than that we would love it if you have a track record indicating the following skills and traits:

• Tooling-fluent: Deep experience with platforms like Intercom, Zendesk, or similar. You understand what makes a system scalable and user-centric. You're up-to-date on B2B support best practices, technology and emerging trends.

• Customer-obsessed: You see support as a product. You anticipate user needs, communicate clearly, and care deeply about turning clients into advocates.

• Structured yet scrappy: You bring order to chaos, but know when to move fast without a playbook. You're energized by ambiguity, not paralyzed by it.

• Stockholm-based: You’ll be joining our core team in Stockholm with global reach and mindset.

Why This Role Matters
At Legora, customer support isn’t an afterthought - it’s a strategic pillar as we move forward. This role directly impacts product adoption, satisfaction, and long-term retention. You won’t just help users - you’ll help shape the future of legal AI.

What’s In It For You

• Make your mark: Build a foundational function at one of Europe’s most ambitious AI companies.

• Work globally: Collaborate across offices in New York, London, Sydney and Stockholm, with top-tier clients around the world.

• Growth upside: Join early and grow fast - personally, professionally, and alongside the company.

• Competitive compensation: Includes salary, equity, benefits, and relocation support if needed.

• Mission-driven team: Work with high-caliber teammates who move fast, think big, and care deeply about what they do.

We realise that this was a rather lengthy advert but we make no apologies for that. If you’ve made it this far then you are clearly as excited as we are about the opportunity to shape the future of Customer Support. There is nothing more important to us than our customers, we do what we do with and for them. Hence this is a very, very important role for us. And important roles get detailed adverts, that is just the nature of the game.

If all of this sounds exciting rather than terrifying—we’d love to hear from you.

Apply now.