About Legora

Legora is the world's first truly collaborative AI for lawyers. Built from the ground up together with top-tier law firms, our platform is now embedded in the day-to-day work of thousands of legal professionals across nearly 20 countries and over 280 clients. It helps lawyers work smarter, with greater precision, and spend more time on what really matters: high-impact, strategic work.

We move fast, we think globally, and we're building something that has never existed before - a platform that redefines how legal work gets done. You'll be joining a team of exceptional engineers, lawyers, and operators who are passionate about transforming the legal industry.

The Role

As a Customer Enablement Specialist in the Operations team, you'll work directly with the Head of Customer Enablement to build our world-class support function from the ground up. This is a unique opportunity to join at the ground level and help shape how support works in the emerging field of collaborative AI for legal.

You'll collaborate cross-functionally with Product, Engineering, Legal Engineering, and Go-to-Market teams to deliver the best possible experience for our customers. Working directly with lawyers at top-tier firms globally, you'll become an expert in how they use Legora to transform their work. Every day, you'll solve problems, identify patterns, and help make our users' experience with support feel fast, structured, and deeply helpful.

You'll be joining a company of exceptional engineers, lawyers, and operators who are passionate about transforming the legal industry.

What You'll Be Doing

• Deliver exceptional support: Handle customer inquiries with speed, clarity, and empathy, becoming the trusted voice of Legora for our enterprise clients

• Master the product: Develop deep expertise in Legora's platform to troubleshoot issues, guide users through complex workflows, and unlock value for legal teams

• Drive improvements: Identify recurring issues and user pain points, collaborating with Product and Engineering teams to drive solutions

• Create resources: Help build and maintain help documentation, FAQs, and best practices that empower users to succeed independently

• Shape the function: As an early team member, contribute to building processes, workflows, and standards that will scale as we grow globally
  
  

Who You Are

Essential Requirements:

• University degree

• Experience in customer support, user operations, or client-facing roles, preferably with enterprise B2B customers

• Proven track record of successfully serving and delighting demanding professional clients

• You are customer-obsessed. You genuinely care about user success and take pride in turning frustrated users into advocates

• You are Technically curious. You are Comfortable learning new software quickly and explaining technical concepts clearly

• You have experience with support tools like Intercom, Zendesk, or similar platforms

• You have a background in SaaS, AI, or legal tech environments
  
  

Why This Role Matters

This isn't just another support role. You'll be instrumental in:

• Building the support foundation for one of Europe's most ambitious AI companies

• Directly impacting product adoption and customer satisfaction at a critical growth stage

• Learning from industry experts while helping shape the future of legal AI

• Growing your career rapidly in a high-growth environment
  
  

What's In It For You

• Career acceleration: Be part of building something from the ground up

• Global exposure: Work with clients and colleagues across Stockholm, New York, London, and Sydney

• Learning opportunity: Work directly with the Director of Customer Service Delivery and get exposure to all aspects of a scaling tech company

• Competitive package: Salary, equity, benefits, and the tools you need to succeed

• Impact: Your work directly shapes how thousands of lawyers experience AI in their daily work
  
  

Practical Information

• Location: Stockholm office

• Start date: As soon as possible

• Type: Full-time

• Language: English (working language)