About Legora
Legora is the world's first truly collaborative AI for lawyers. Built from the ground up with top-tier law firms, our platform is now embedded in the daily work of thousands of legal professionals across nearly 40 countries and over 400 clients. It helps lawyers work smarter, with greater precision, and focus on what really matters: high-impact, strategic work.

We move fast, think globally, and are building something unprecedented. A platform that redefines how legal work gets done. You’ll be joining a team of exceptional engineers, lawyers, and operators passionate about transforming the legal industry.

The Role
We’re looking for a Customer Enablement Specialist to join our Operations team and become a cornerstone of our customer support function. You’ll work directly with the Head of Customer Enablement to deliver outstanding customer service, solve complex issues, and help shape the future of support at Legora.

You’ll collaborate cross-functionally with Product, Engineering, Legal Engineering, and Go to Market teams to deliver the best possible experience for our customers. Working closely with lawyers at top tier firms globally, you’ll become an expert in how they use Legora to transform their work. Every day, you’ll solve problems, identify patterns, and make our users’ experience with support feel fast, structured, and deeply helpful.

What You’ll Be Doing

• Deliver exceptional support: Handle customer inquiries with speed, clarity, and empathy, becoming the trusted voice of Legora for our enterprise clients.
• Master the product: Develop deep expertise in Legora’s platform to troubleshoot issues, guide users through complex workflows, and unlock value for legal teams.
• Drive improvements: Identify recurring issues and user pain points, collaborating with Product and Engineering teams to drive solutions.
• Create resources: Help build and maintain help documentation, FAQs, and best practices that empower users to succeed independently.
• Shape the function: As an early team member, contribute to building processes, workflows, and standards that will scale globally.

Who You Are

• Fluent in Swedish and English (additional fluent languages a plus).
• Experienced in customer support, user operations, or client-facing roles, ideally with enterprise B2B customers.
• Proven track record of delighting demanding professional clients and turning frustrated users into advocates.
• Customer-obsessed and genuinely care about user success.
• Technically curious and comfortable learning new software quickly, explaining technical concepts clearly.
• Experienced with support tools like Intercom, Zendesk, or similar platforms.
• Background in SaaS, AI, or legal tech environments is a strong plus.

Why This Role Matters
This isn’t just another support role. You’ll be instrumental in:

• Building the support foundation for one of Europe’s most ambitious AI companies.
• Directly impacting product adoption and customer satisfaction at a critical growth stage.
• Learning from industry experts while helping shape the future of legal AI.
• Growing your career rapidly in a high-growth environment.

What’s In It For You

• Career acceleration: Be part of building something from the ground up.
• Global exposure: Work with clients and colleagues across Stockholm, New York, London, and Sydney.
• Learning opportunity: Work directly with the Head of Customer Enablement and gain exposure to all aspects of a scaling tech company.
• Competitive package: Salary, equity, benefits, and the tools you need to succeed.
• Impact: Your work directly shapes how thousands of lawyers experience AI in their daily work.