About us

At Legora, we’re on a mission to transform the way lawyers work. Our AI-native platform lets legal professionals enhance their productivity and automate complex workflows. We collaborate closely with our clients and iterate at a market-leading pace. In a year, we have gone from an early MVP to tools used daily by thousands of lawyers, and are now scaling rapidly. We are here to win together with our team and clients, and carry the belief that life is too short not to accomplish something truly special.

You are joining an early-stage scale-up with exceptional product-market fit, trusted by global leaders like Cleary Gottlieb, Goodwin and Bird & Bird. Backed by over $110M in funding from top investors including ICONIQ, General Catalyst, Benchmark, Redpoint, and Y Combinator. And a world-class team from Google, Klarna, Spotify, Slack, and top tier consulting and law firms with infinite room to grow professionally.

The role

The Customer Success Associate will play a critical role in supporting our Customer Success Managers (CSMs) to ensure our clients achieve maximum value from Legora. This role is designed for someone who is eager to learn the ropes of Customer Success in a fast-paced, high-growth SaaS environment. You’ll be responsible for the operational backbone of our CS function, helping drive smooth client experiences through consistent execution and attention to detail.

You will handle day-to-day tasks such as updating our CRM, preparing reports, scheduling Quarterly Business Reviews (QBRs), and creating client-facing content and materials. You’ll also monitor customer health metrics, surface insights to the CSM team, and escalate risks when needed. This role is a great entry point into Customer Success and an opportunity to develop skills in client management, SaaS operations, and cross-functional collaboration.

What you will be doing:

• Own key administrative workflows, including CRM updates, data hygiene, tracking customer activity, and ensuring records are always accurate and up to date.

• Prepare client-ready reports, presentations, and dashboards to support QBRs, adoption reviews, and other customer-facing engagements.

• Manage scheduling for complex rollouts, including QBRs, training sessions, and client check-ins, ensuring smooth logistics and strong customer touchpoints.

• Assist in creating customer-facing content such as onboarding materials, best practice guides, FAQs, and training resources to drive client education and engagement.

• Track product adoption and key account health metrics; identify early signals of risk and escalate to CSMs for proactive intervention.

• Work with Sales, Product, and Marketing teams to ensure client feedback is captured, processed, and used to improve the customer journey.

• Contribute to refining and documenting Customer Success processes and playbooks as we scale.

Who you are

• This is a NYC-based, 5-day in-office role — we believe building together in person makes a difference.
• 3+ years of experience in a customer-facing, operations, or support role.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot, Gainsight, Vitally) is a plus.
• Strong organizational and project management skills, with an eye for detail.
• Excellent communication skills (written and verbal), comfortable working with clientfacing materials.

• Eagerness to learn Customer Success best practices and grow into a client-facing role over time.

• Metrics-driven mindset and ability to analyze data to surface insights.

• Highly collaborative, adaptable, and energized by working in a fast-moving environment.

• Legal tech or legal industry experience is a plus, but not required.

What's in it for you

• Competitive base salary
• Generous stock option program
• Health Insurance & 401k Match
• Flexible PTO
• An office in downtown NYC (Union Square). Designed as a space for you to do your life’s work.