About us

Legora is the world’s first truly collaborative AI for lawyers. The platform is embedded in thousands of lawyers’ everyday life in nearly 20 countries by over 250 clients, helping them work more efficiently, accurately, and focus on high-impact, strategic work.

With offices in New York, London and Stockholm, we are on a mission to empower exceptional lawyers by unleashing their expertise. Our team of product builders and lawyers ship fast and innovate - with our users and clients.

But we are not stopping here, new features, new territories and most importantly; New clients. That is hopefully where you come in.

The role

The way legal work gets done is changing - and Customer Success is at the heart of that transformation. We’re looking for an experienced, thoughtful SMB Customer Success Manager with a demonstrated operational record to join our growing team in Stockholm and help drive how the world’s top law firms adopt, scale, and succeed with Legora.

This is a hands-on role for someone who knows how to build deep client relationships, deliver real value fast, and act as a trusted advisor throughout the customer journey, while being comfortable owning/leading commercial conversations. You’ll work closely with new and existing clients to ensure they are onboarded smoothly, supported effectively, and continually discovering new ways to unlock value with next generation AI and our platform.

You’ll also be a founding pillar in a critical function, helping shape how we scale Customer Success for the SMB segment at Legora from the ground up.

What you will be doing:

You’ll be the face of Legora for our clients post-sale - guiding them from onboarding through adoption, expansion, and renewal. Specifically, you will:

• Own and manage a portfolio of SMB clients post-sale, acting as their main point of contact and trusted advisor
  
• Lead client onboarding and implementation, ensuring a seamless and successful launch experience
  
• Build and maintain strong, long-term relationships with clients across various roles and functions
  
• Deliver structured, scalable engagement plans that promote product adoption and deliver measurable value
  
• Guide clients through best practices and usage strategies that align with their goals and workflows
  
• Identify and support renewal and upsell opportunities by understanding client needs and highlighting relevant solutions
  
• Monitor client health and engagement metrics using internal tools — proactively managing risks and surfacing insights
  
• Collaborate cross-functionally with Product, Engineering, and Marketing to represent client needs and improve the overall experience
  
• Help shape and refine our SMB Engagement playbook and client-facing processes as we grow across EMEA
  

Who you are

You care deeply about customer outcomes - and you know that successful adoption doesn’t just happen. You’re proactive, strategic, and deeply comfortable working with demanding clients. You take pride in being the reason customers stay, grow, and succeed.

We’re looking for:

• 3–5 years of experience in client-facing roles such as engagement, customer success, or account management
  
• Proven experience working directly with clients, managing relationships, and driving outcomes in B2B settings
  
• Background in one or more of the following: SaaS, AI platforms, startups, or the legal sector
  
• Demonstrated ability to drive product adoption, retain clients, and support account growth
  
• Strong commercial instincts with comfort in identifying upsell opportunities and leading renewal conversations
  
• Excellent communication skills — fluent in English (additional European languages are a plus)
  
• Strong organizational and project management capabilities; able to manage multiple client relationships in parallel
  
• A collaborative mindset with the ability to work cross-functionally and represent the voice of the client
  
• A builder’s mentality — excited to contribute to the design of our engagement processes and tools
  
• This is a Stockholm-based, 5-day in-office role — we believe building together in person drives better outcomes
  

What's in it for you

At Legora, you’ll have the chance to build long-term, strategic relationships with some of the world’s leading law firms - working on truly impactful problems from day one. You’ll be part of a fast-scaling, entrepreneurial environment where your ideas matter and your growth is a priority. As an early member of the SMB Customer Success team, your work will be visible, meaningful, and closely connected to both our clients and our product evolution. You’ll collaborate with senior leadership and cross-functional teams, helping shape not just customer outcomes but how we engage and support legal professionals across the globe. We offer a competitive salary, a high-upside equity program, and full support for relocation to our centrally located Stockholm office - designed for focus, energy, and great collaboration.